IT Helpdesk
Margin Resolve centralises IT requests across your locations so teams can raise issues fast, route them to the right owner, and keep every ticket moving to closure with a full audit trail.
What is IT Helpdesk?
A structured way to manage IT requests across locations
When IT issues come through messages, calls, or informal channels, tickets get missed and patterns are hard to see. Margin Resolve gives you one place to log IT requests, assign them, track progress, and keep a clear history—especially useful for multi-site operations.
From POS downtime to network issues, device faults, and access requests, every ticket stays organised with site context, evidence, and resolution notes.
Core capabilities
Log IT issues in seconds
Make it easy for teams to raise tickets while they’re on-site.
Includes:
• Quick ticket forms that work on mobile and web
• Capture key info: location, issue type, description
• Attach screenshots/photos for clarity
Assign tickets with clear ownership
Ensure every issue has a responsible owner and a trackable timeline.
Includes:
• Assign tickets to individuals or teams
• Set priority and due dates
• Track statuses from opened to resolved
Keep updates in one place
Stop losing information across email threads and chats.
Includes:
• Centralised ticket history and updates
• Resolution notes and evidence on closure
• Full audit trail of changes and activity
How it works (3 steps)
Submit the ticket
Teams raise an IT request with site context and evidence.
Assign and manage progress
Route to the right owner/team, set priority, and track status updates.
Resolve with a full record
Close the ticket with resolution notes and keep a complete history for reporting.
Why Margin Resolve
Replace scattered IT requests with one workflow
When IT requests arrive through calls and messages, there’s no consistent record, priorities aren’t clear, and recurring problems are hard to fix.
Margin Resolve helps you:
• standardise ticket intake across sites
• assign ownership and track timelines
• keep evidence and updates in one place
• reduce repeat issues with trend reporting
• improve accountability and service levels
FAQ
Can we use this as an internal helpdesk for multiple sites?
Yes. Margin Resolve is built for multi-site operations and internal support teams.
Can we attach screenshots or photos?
Yes. Teams can add photos/screenshots and notes to help diagnose issues quickly.
Can we prioritise tickets?
Yes. Set priorities and due dates so urgent issues get handled first.
How is IT Helpdesk different from Maintenance work orders?
Use IT Helpdesk for system, device, network, and access issues. Use Maintenance for facility and equipment repairs. Both share the same platform and reporting.
Can we export IT reports for leadership?
Yes. Export performance and trend reporting for stakeholders and operational reviews.