Incident Reporting
Margin Resolve makes it easy to report incidents and near-misses on-site, attach evidence, assign ownership, and close the loop with a complete audit trail.
What is Incident Reporting?
One place to record, manage, and resolve incidents
Whether it’s a safety incident, near-miss, customer complaint, damage, security issue, or operational disruption—Margin Resolve keeps reporting and resolution in one workflow.
Instead of scattered emails and incomplete notes, every incident stays organised with evidence, status, ownership, and a clear history.
Core capabilities
Report incidents quickly on-site
Make reporting easy for teams—so incidents are recorded while details are fresh.
Includes:
• Simple incident forms that work on all devices
• Clear categorisation (type, location, severity etc.)
• Attachments and evidence at the time of reporting
Capture evidence and context
Get a complete picture of what happened—without chasing details later.
Includes:
• Photo evidence and supporting notes
• Timestamps and site/location context
• Full history of updates and changes
Ownership and corrective actions
Ensure incidents lead to action—not follow-up chaos.
Includes:
• Assign an owner for investigation
• Track progress with status updates
• Visibility into checks' status
How it works (3 steps)
Report the incident
Log details quickly from mobile or web with evidence and site context.
Investigate and assign actions
Add notes, assign an owner, and create corrective actions with due dates.
Track failures to closure
Close incidents with a full history, then review trends to prevent repeats.
Why Margin Resolve
Replace incomplete logs and email chains
When incidents live in paper forms, spreadsheets, or emails, details get missed and actions slip through cracks.
Margin Resolve helps you:
• standardise reporting so details are consistent
• capture evidence at the point of reporting
• assign ownership and due dates
• keep a complete audit trail automatically
• reduce repeat incidents by tracking corrective actions
FAQ
Can we report near-misses as well as incidents?
Yes. Many teams track near-misses to spot hazards early and prevent harm.
Can different sites use the same checklist?
Yes. Photos, notes, and timestamps can be captured during reporting to keep context clear.
Can incidents be assigned to different people?
Yes. You can assign an owner and track corrective actions with due dates and updates.
Can an incident create a maintenance work order or IT ticket?
Yes. If an incident requires a repair or technical fix, it can be handled through the relevant workflow so nothing gets lost.
Can we export incident reports for audits?
Yes. You can export summaries and detailed records for compliance and stakeholder reporting.